Company G manufactures and sells various types of labelers. The company's labelers have been highly praised for their ease of use and accuracy, especially in the food industry, and have been gaining a wide range of users.
However, as company G continued to increase production in line with its business growth, the company found itself in a situation where it was unable to obtain stepping motors, a key component for labelers, according to production plans. The company had been purchasing motors from two companies and using different motors depending on the equipment, but there were frequent delivery issues with one of the companies. Mr. S from the purchasing department at company G said the following.
"Our desired delivery date was hard to meet, and even when we reluctantly adjusted the delivery date, they still didn't keep it... Our production plans were in disarray, and we were spending a lot of time making adjustments."
Therefore, to avoid delays in the production line, the company avoided the risk by always keeping a large amount of inventory on hand. However, the customer determined that there was no hope of improving delivery times, and decided to consider switching motors.
"It is not easy to secure storage space for inventory, and it is also costly. We considered switching to another company, but the motor we needed was not in their lineup, so we had to give up. Therefore, we had to quickly come up with another solution..." (Mr. S)
Mr. S had been contacting various manufacturers to find a solution to his problem, and he decided to contact SANYO DENKI CO., LTD.. After a detailed interview with the sales representative from SANYO DENKI CO., LTD., the proposal he received surprised Mr. S.
"Firstly, they told me it was possible to replace our current motor. What surprised me most was that the delivery time was half that of our previous manufacturer. So, when I asked for more details, I was told that the motors installed in other labelers could also be replaced with SANYO DENKI CO., LTD. products." (Mr. S)
In addition, SANYO DENKI CO., LTD. also proposed customizing the shaft shape so that conventional parts could be reused.
"Rather than simply replacing it with an equivalent product, they held detailed discussions with our design staff and then made a proposal. We had high hopes that we would be able to replace the motor without the labor and costs involved in making design changes or procuring new parts.
In addition, our company had previously produced two types of drive drivers in-house to match the two types of motors, but by customizing the windings and standardizing the motors, we were told that we would be able to unify the current drivers into one type and reuse them.
By narrowing down the distribution channel to one company, we can reduce the time and effort required for ordering and improve the efficiency of arrangements. This was a proposal that was just what we were looking for." (Mr. S)
The performance of the motor was immediately evaluated and it was found to fully meet the specifications. The prototype for evaluation was delivered in just two weeks, allowing Company G to significantly shorten the evaluation schedule.
Thus, Company G decided to adopt SANYO DENKI CO., LTD. 's stepping motors, and soon began to increase production again. Mr. S had this to say about this adoption:
"Not only did we become able to procure motors steadily, but we also achieved results that exceeded our expectations by making proposals that fully took our circumstances into account. We are grateful for the detailed support they provided in cooperation with our design department."
For more information about stepping motors, please see "What is a stepping motor? An explanation of its structure, types, usage (drive system and control method), advantages and features."
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